*{margin:0;padding:0;box-sizing:border-box}body{font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;background-color:#f5f5f5;color:#333;line-height:1.5}.container{max-width:1200px;margin:0 auto;padding:20px}.card{background:#fff;border-radius:8px;box-shadow:0 2px 4px #0000001a;padding:20px;margin-bottom:20px}.btn{display:inline-block;padding:10px 20px;border:none;border-radius:4px;cursor:pointer;font-size:14px;font-weight:500;transition:background-color .2s}.btn:disabled{cursor:not-allowed;opacity:.62}.btn-primary{background-color:#007bff;color:#fff}.btn-primary:hover{background-color:#0056b3}.btn-secondary{background-color:#6c757d;color:#fff}.btn-secondary:hover{background-color:#545b62}.btn-success{background-color:#28a745;color:#fff}.btn-success:hover{background-color:#218838}.form-group{margin-bottom:15px}.form-group label{display:block;margin-bottom:5px;font-weight:500}.form-group input,.form-group textarea{width:100%;padding:10px;border:1px solid #ddd;border-radius:4px;font-size:14px}.form-group textarea{min-height:200px;font-family:Monaco,Menlo,Ubuntu Mono,monospace}.form-group input:focus,.form-group textarea:focus{outline:none;border-color:#007bff}.product-segmented-control{display:flex;flex-wrap:wrap;gap:8px}.product-segmented-control button{min-height:36px;padding:7px 14px;border:1px solid #cfd7df;border-radius:4px;background:#fff;color:#334155;cursor:pointer;font-size:14px;font-weight:500}.product-segmented-control button:hover{border-color:#8da2b5;background:#f8fafc}.product-segmented-control button.active{border-color:#007bff;background:#e7f1ff;color:#0056b3}table{width:100%;border-collapse:collapse}th,td{padding:12px;text-align:left;border-bottom:1px solid #ddd}th{background-color:#f8f9fa;font-weight:600}tr:hover{background-color:#f5f5f5}.badge{display:inline-block;padding:4px 8px;border-radius:4px;font-size:12px;font-weight:500}.badge-success{background-color:#d4edda;color:#155724}.badge-warning{background-color:#fff3cd;color:#856404}.badge-danger{background-color:#f8d7da;color:#721c24}.badge-info{background-color:#d1ecf1;color:#0c5460}.nav{background-color:#343a40;padding:15px 20px;margin-bottom:20px}.nav-content{max-width:1200px;margin:0 auto;display:flex;justify-content:space-between;align-items:center}.nav-brand{color:#fff;font-size:18px;font-weight:600;text-decoration:none}.nav-links{display:flex;gap:20px;align-items:center}.nav-links a{color:#adb5bd;text-decoration:none;transition:color .2s}.nav-links a:hover,.nav-links a.active{color:#fff}.nav-user{color:#adb5bd}.access-denied{max-width:640px;margin:80px auto 0;text-align:center}.access-denied h1{font-size:24px;margin-bottom:12px}.access-denied p{color:#666}.access-denied-role{margin-top:8px;font-size:13px}.stats-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(200px,1fr));gap:20px;margin-bottom:20px}.stat-card{background:#fff;border-radius:8px;padding:20px;box-shadow:0 2px 4px #0000001a}.stat-card h3{font-size:14px;color:#666;margin-bottom:5px}.stat-card .value{font-size:32px;font-weight:600;color:#333}.error{color:#dc3545;font-size:14px;margin-top:5px}.loading{text-align:center;padding:40px;color:#666}.pagination{display:flex;gap:10px;justify-content:center;margin-top:20px}.generation-log-list{display:grid;gap:18px}.generation-ticket-card{background:#fffdf9;border:1px solid #ded7ca;border-radius:8px;box-shadow:0 1px 2px #29241d0f;overflow:hidden}.generation-ticket-main{min-width:0;padding:18px 20px 20px}.generation-ticket-header{display:flex;justify-content:space-between;gap:16px;align-items:flex-start;margin-bottom:8px}.generation-ticket-label{color:#7b6f60;font-size:12px;font-weight:700;letter-spacing:0}.generation-ticket-header h2{color:#263640;font-size:22px;line-height:1.2}.generation-ticket-meta{display:flex;flex-wrap:wrap;justify-content:flex-end;gap:8px;color:#635d54;font-size:12px}.generation-ticket-meta span{padding:3px 8px;border:1px solid #ded7ca;border-radius:999px;background:#f7f4ee}.generation-chat{display:grid;gap:12px;margin-top:14px;padding:16px;border:1px solid #d9e3ea;border-radius:8px;background:#edf5f8}.generation-chat-turn{display:grid;gap:8px}.generation-chat-row{display:flex;gap:8px;align-items:flex-end}.generation-chat-row-ai{justify-content:flex-end}.generation-chat-bubble{max-width:min(760px,100%);padding:10px 12px;border-radius:14px;box-shadow:0 1px 1px #26364014}.generation-chat-bubble-customer{background:#fff;color:#2f2d29}.generation-chat-bubble-ai{background:#d9f8c4;color:#263640}.generation-chat-label{margin-bottom:5px;color:#536772;font-size:12px;font-weight:700}.generation-chat-bubble p{overflow-wrap:anywhere;font-size:14px;line-height:1.55;white-space:pre-wrap}.generation-attachments{display:flex;flex-wrap:wrap;gap:8px;margin-top:8px}.generation-attachment-thumb{display:grid;gap:5px;width:132px;padding:0;overflow:hidden;border:1px solid #d9e3ea;border-radius:8px;background:#f8fbfc;color:#3d4f58;cursor:pointer;text-align:left}.generation-attachment-thumb:hover{border-color:#9cb6c5}.generation-attachment-thumb img{width:100%;aspect-ratio:4 / 3;object-fit:cover;background:#eef3f6}.generation-attachment-fallback{display:flex;align-items:center;justify-content:center;width:100%;aspect-ratio:4 / 3;padding:10px;background:#eef3f6;color:#667884;font-size:12px;line-height:1.35;text-align:center}.generation-attachment-thumb span{padding:0 7px 7px;overflow:hidden;font-size:12px;line-height:1.3;text-overflow:ellipsis;white-space:nowrap}.generation-attachment-lightbox{position:fixed;top:0;right:0;bottom:0;left:0;z-index:1000;display:flex;align-items:center;justify-content:center;padding:16px;background:#151e24b8}.generation-attachment-lightbox-content{position:relative;display:grid;grid-template-rows:minmax(0,1fr) auto;width:min(980px,calc(100vw - 32px));max-width:calc(100vw - 32px);height:min(92dvh,calc(100dvh - 32px));max-height:calc(100dvh - 32px);padding:14px;box-sizing:border-box;border-radius:8px;background:#fff;box-shadow:0 16px 44px #1018203d;overflow:hidden}.generation-attachment-lightbox-image{display:flex;min-width:0;min-height:0;align-items:center;justify-content:center;overflow:hidden}.generation-attachment-lightbox-image img{display:block;width:auto;height:auto;max-width:100%;max-height:100%;border-radius:6px;object-fit:contain}.generation-attachment-close{position:absolute;top:8px;right:8px;width:30px;height:30px;border:0;border-radius:999px;background:#151e24d1;color:#fff;cursor:pointer;font-size:16px;line-height:30px}.generation-attachment-caption{margin-top:8px;color:#3d4f58;font-size:13px;overflow-wrap:anywhere}.generation-chat-bubble-header{display:flex;justify-content:space-between;gap:12px;align-items:flex-start;margin-bottom:8px}.generation-chat-bubble-header time{display:block;margin-top:2px;color:#667884;font-size:12px}.generation-record-title{display:flex;flex-wrap:wrap;gap:6px;align-items:center;color:#263640;font-size:13px;font-weight:700}.generation-record-badge{padding:1px 7px;border-radius:999px;background:#f4c95d;color:#3f3217;font-size:11px;font-weight:700}.generation-chat-bubble-header .btn{flex:0 0 auto;padding:6px 10px;font-size:12px}.generation-output-block{margin-top:8px;padding:9px 10px;border-radius:8px;background:#ffffff9e}.generation-output-block:first-of-type{margin-top:0}.generation-output-block-reply{background:transparent;padding:0}.generation-output-block-macro{border-left:3px solid #2f8f6b}.generation-output-block-checks{border-left:3px solid #d86c52}.generation-output-block-muted{border-left:3px solid #8b98a1}.generation-output-heading{margin-bottom:5px;color:#536772;font-size:12px;font-weight:700}.generation-output-block ul{margin:0;padding-left:18px}.generation-output-block li{overflow-wrap:anywhere;font-size:13px;line-height:1.5}.generation-output-block p+p{margin-top:5px}.generation-evaluation-note{display:grid;gap:6px;margin-top:10px;padding-top:10px;border-top:1px solid rgba(83,103,114,.18)}.generation-evaluation-note label{color:#536772;font-size:12px;font-weight:700}.generation-evaluation-note textarea{width:100%;min-height:82px;resize:vertical;padding:8px 9px;border:1px solid rgba(83,103,114,.28);border-radius:6px;background:#ffffffb8;color:#263640;font:inherit;font-size:13px;line-height:1.5}.generation-evaluation-note textarea:focus{outline:none;border-color:#4c8db8;background:#fff}.generation-evaluation-note textarea:disabled{background:#f1f5f9c7;color:#536772}.generation-evaluation-note-actions{display:flex;justify-content:space-between;gap:10px;align-items:center}.generation-evaluation-note-actions .btn{flex:0 0 auto;padding:6px 12px;font-size:12px}.generation-evaluation-note-status{min-height:18px;color:#536772;font-size:12px}.generation-evaluation-note-status-dirty{color:#8a5b12;font-weight:700}.generation-evaluation-note-status-success{color:#1f7a4c;font-weight:700}.generation-evaluation-note-status-error{color:#b42318;font-weight:700}.generation-log-empty{padding:40px;border:1px dashed #cfc6b9;border-radius:8px;background:#fffdf9;color:#666;text-align:center}@media(max-width:760px){.generation-ticket-main{padding:14px}.generation-ticket-header,.generation-ticket-meta{display:block}.generation-ticket-meta span{display:inline-block;margin-top:8px;margin-right:6px}.generation-chat{padding:12px}.generation-chat-row{align-items:flex-start}.generation-chat-bubble{max-width:100%}.generation-chat-bubble-header{display:block}.generation-chat-bubble-header .btn{margin-top:8px}}.login-container{min-height:100vh;display:flex;align-items:center;justify-content:center}.login-form{background:#fff;padding:40px;border-radius:8px;box-shadow:0 4px 6px #0000001a;width:100%;max-width:400px}.login-form h1{text-align:center;margin-bottom:30px}.knowledge-layout{display:flex;gap:20px}.knowledge-sidebar{width:200px;flex-shrink:0}.knowledge-main{flex:1;min-width:0}.sidebar-nav{background:#fff;border-radius:8px;box-shadow:0 2px 4px #0000001a;overflow:hidden}.sidebar-nav-header{padding:12px 16px;font-weight:600;font-size:13px;color:#666;border-bottom:1px solid #eee}.sidebar-nav-item{display:flex;justify-content:space-between;align-items:center;padding:10px 16px;cursor:pointer;border:none;background:none;width:100%;text-align:left;font-size:14px;color:#333;border-left:3px solid transparent;transition:background-color .15s}.sidebar-nav-item:hover{background-color:#f5f5f5}.sidebar-nav-item.active{background-color:#e8f0fe;border-left-color:#007bff;font-weight:500;color:#007bff}.sidebar-nav-item .count{font-size:12px;color:#999;background:#f0f0f0;padding:2px 8px;border-radius:10px}.sidebar-nav-item.active .count{background:#cce0ff;color:#007bff}